“Working with Eric was a pleasure. We developed a good rapport and established a level of honesty and trust. I valued his counsel and recommendations. I find Eric to be very competent in a variety of disciplines. He is able to correctly diagnose organizational problems and suggest solutions that are on point. I found Eric to be a professional with the highest levels of honesty, integrity, and ethical behavior. I would not hesitate to engage his services again in the future.”
Kathy Lueckert,
former Corporate Services Director,
Department of Planning and Development,
City of Seattle
(Kathy is now Director of Planning and Finance for Advocacy and Communications at World Vision.)
“I've worked closely with Eric on developing and presenting the Leadership Eastside community leadership program. He has that rare blend of extensive real-world experience along with a very strong background in theory and research. He moves easily between big picture strategy and the tactical details. Eric brings a superb ability to plan, execute and follow-through, both as a behind-the-scenes planner and as an upfront instructor and facilitator.”
Annalee Luhman,
founding board member,
Leadership Eastside
Conflict and change: The blog
10 March 2008
Relationship Repair
“Relationship repair” is the term a client recently used to describe what I did in her organization. I was able to help her to resolve differences between her and her peer, as well as between two sets of professionals who had been entrenched in a bitter, divisive conflict. This latter problem had been building for a while. (One side was convinced the only solution was to fire someone on the other side. One manager was so certain that needed to happen that she herself resigned when it became clear that I wasn’t going to recommend such a firing.) Despite all that, the parties were willing to sit down together, work through some difficult issues and feelings, and change how they work together. I find this work very gratifying: to help people to really understand each other’s concerns and needs—to unravel the conflict—and then work to design and create the future they all really want.
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